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(Frequently Asked Questions)
Question: Can I leave my payment for the service technician to pick up?
Answer: You can, however we prefer (E-Billing, Auto-Draft, or Online payments) or the payments be mailed back to us in the envelope we enclose with your bill. However, if you call our office to notify us where your are leaving your payment, our serviceman will pick it up.
Question: If my service day lands on a holiday, will I still be serviced?
Answer: With the exception of Thanksgiving week and Christmas week when we are closed, you will be serviced all other holiday weeks. However, the day of service may change depending on which holiday.
Question: The pool looks cloudy, what should I do?
Answer: Do not add products to the pool! Usually when pool water is cloudy, it is a filtration issue. Most common being not filtered long enough or the filter is dirty or worn. Most manufactures recommend filtering 8 to 12 hours a day, depending on size of pool, and time of year. For the pool water to be sanitary it needs to run through the filter 1.5 to 2 times a day at least. Keeping the filter clean will also help to keep the water clear as well as keep the electric bill lower while running the filter the necessary hours. Filters should also be replaced regularly to promote efficiency. If you do not believe that this is the reason, please do not hesitate to call the office so we can troubleshoot the issue (727) 945-POOL.
We can help! We now offer services which include regular filter cleaning or back-washing. It most cases you will save the money that you spend for this filter maintenance service. We also sell D.E., Sand, and Cartridge Filters Units along with replacement cartridges. Call the office today for assistance (727) 945-POOL.
Question: I notice some algae growing in my pool, is there something that I should add to help?
Answer: Algae growth can appear rather quickly. This could be brought on by pollen blowing in the pool, among many other things. Please NEVER add products to your pool. That is what you pay us for. Your service includes ALL chemicals. If you notice any changes to your pool, please call us right away (727) 945-POOL. It most cases, the sooner we treat the problem, the easier it is to take care of.
Question: Do you perform equipment repairs or replacements?
Answer: We are now scheduling (licensed / insured) equipment maintenance, repair, replacements, and warranty work. Just call the office
(727) 945-POOL and we will take care of the rest.
Question: Do you sell equipment and parts if I want to fix the pool on my own?
Answer: We do sell equipment and parts if you want to "Do It Yourself". However, we always recommend professional installation. In a "DIY" situation, we do NOT personally warranty the item, nor will we issue a refund. The manufacturer will in most cases will have a warranty and you would deal directly with them.
Question: Do you give referrals for the following: Resurfacing, Leaks, Deck and Screen Repair, Solar Heating?
Answer: Yes, please call our office at (727) 945-POOL, and we would be happy to give you referrals.
Question: Do you sell "creepy crawlers" or automatic pool vacuums?
Answer: Yes, we do sell most major brand Automatic Pool Vacuums. Either complete the form on the Contact Us page, including the details of your pool (size, enclosed, debris, fiberglass, marcite, etc..) or just give us a call at (727) 945-POOL.